Support
Last updated 21 September 2026
Vessel is a small, one-person shop, and support here means a real person reading what you send and writing back — not a queue, not a bot.
The short version
- Write to hello@walkvessel.com. That address forwards straight to the person who runs Vessel.
- Most replies land within a business day. One person reads this address, so a bad week can run longer.
- Bugs, billing questions, account questions, and requests about your data all go to the same address.
How to reach support
Email hello@walkvessel.com. It forwards to the person who builds and runs Vessel, so there is no ticket number and no hand-off — the person who reads your message is the person who fixes it or answers it.
What to include
- What you were trying to do, and what happened instead.
- Your company name, so the right account can be found.
- A screenshot, if the problem is something on screen.
How fast
Most replies land within a business day. There is one person reading this address and no one covering for him, so that is what usually happens, not a promise. If a bug is actively blocking your work, say so in the subject line — it moves to the front of the line.
Something else you might be looking for
- Privacy — what Vessel collects, who else gets it, and how to have it deleted.
- Terms — what using Vessel in beta means, and what it costs.
Contact
Yurii Kuznetsov, President, YK 11 Estates Corporation · hello@walkvessel.com · (347) 932-7963